FAQs

Good Neighbor Automotive

Have an auto-related question? Good Neighbor Automotive has the answer. Check out these FAQs and contact us today for more information!

  • What types of vehicles do you service?

    Our auto repair shop services all makes and models of automobiles, including cars, SUVs, and light trucks, both domestic and imported. For specific model inquiries, we encourage customers to contact us directly for confirmation.
  • Do I need an appointment, or can I walk in?

    While we do accept walk-in customers based on availability, we strongly recommend scheduling an appointment to reduce waiting times. For the most efficient service, booking in advance is advisable.
  • How long will my repair take?

    The duration of a repair varies depending on the specific issue. Simple maintenance tasks such as oil changes or brake pad replacements typically take between one to two hours. More complex repairs may require a full day or longer. We provide a time estimate following our initial inspection of your vehicle.
  • Do you offer free estimates?

    We provide complimentary initial estimates. However, if diagnostic tests are necessary to identify the problem, a nominal fee may apply. We always inform our customers of any potential charges before proceeding.
  • Do you offer towing services during business hours?

    During our operational hours, we collaborate with a local towing service. We can assist you in arranging transportation to our facility if your vehicle experiences a breakdown.
  • What payment methods do you accept?

    We accept cash, major credit cards, and debit cards as forms of payment.

  • Will you contact me before doing any additional work?

    We always obtain customer approval before performing any additional repairs. You will receive a phone call detailing the necessary work and associated costs prior to us proceeding with any extra services.
  • How often should I get my oil changed?

    The frequency of oil changes typically ranges from every 3,000 to 5,000 miles, contingent upon the type of oil used and your driving patterns. We recommend consulting your vehicle's owner's manual or seeking our professional advice for specific recommendations.